LiveWell Gainesville
website audit

Is the site ADA compliant today? No. Can it get there? Yes, and it is not hard.

I found seven Level A problems. Level A is the most serious kind. They are on all 22 pages. One of them means a keyboard user cannot open the menu anywhere on the site. All of them are fixable, and none of the work is complicated.

I also checked how well the site brings in patients. That is the bigger story. About 4,800 people a month search in Gainesville for the care she gives. The site gets about 55 visitors a month. The only search it wins is the practice's own name. So the site is found mostly by people who already know her.

My recommendation: rebuild the site instead of patching it. Twenty-one of the 22 pages share the same page title, so Google cannot tell them apart. Twelve pages have under 150 words. Two still advertise events from early 2025. Those pages need rewriting either way. Doing that work inside a new site costs a little more and gives her a site that brings patients in.

Since September 2024, one Gainesville person has filed about 50 website accessibility lawsuits. About 43 hit Alachua County businesses. Most settled. Businesses reported paying $6,500 to $30,000 each, counting fixes, legal fees, and settlement. One local restaurant said its total was $30,000.

Those complaints name the same short list every time. Images with no description. A tab order that jumps around. Links that open a new tab with no warning. Phone numbers typed as plain text instead of a tappable link. Page parts with no labels.

Healthcare carries more weight than, say, a restaurant. Patients book visits, fill out intake, and join telehealth through this website. For telehealth patients in Florida, South Carolina, and North Carolina, it is the only door in. When the website is the only door, it matters more that it opens for everyone.

• The phone number is plain text on New Patients Info, EMDR, Forensic Evaluation, and Class. It is already a real link on the Email Form page, so the right setup just needs copying over.
• There is no accessibility statement. No page, and no posted way for someone who hits a wall to tell you. It is not legal cover, but it shows you are trying.
• Four extra pages are live: /our-team-copy, /our-team-copy-with-name-links, /new-page-2, and /new-page-4. Every live page is one more to fix. Taking them down is free progress.

Your Squarespace question

Squarespace does have accessibility tools, and they are worth having. They gave you the six passes above. But Squarespace does not write your image descriptions, does not fix a template menu that is really a plain div, does not check the colors you picked, does not add a skip link, and does not keep headings in order. Squarespace says plainly that the platform alone does not make a site compliant.

One thing to check first. The site wide fixes go in through Squarespace's Code Injection tool, which comes with the Business plan and up. If the practice is on Personal, that has to move up first.

One search term puts the site in Google's top 10, and it is the practice's own name. Everything else is on page two or worse.

• 21 of 22 pages have the same title: "Mental Health Therapy Gainesville Florida." The EMDR page, the telehealth page, the team page, all of them. The page title is the strongest signal a page can send, so right now the pages compete with each other instead of covering different ground. On top of that, 8 pages have no search description at all.
• There is not much content. 6,122 words across 22 pages, and most of it sits on two pages. Twelve pages are under 150 words.
• Six pages are empty shells that show the menu and nothing else. /lifestyleresources is live and reads, in full: "This folder does not contain any pages."
• The team page exists twice, at /our-team-copy and /our-team-copy-with-name-links, both live and competing with each other. /new-page-2 is the Aetna insurance page, real content on a placeholder address. Insurance is one of the first things a patient checks.
• Two pages advertise events that already happened. The trauma group "will begin February 27, 2025." The class begins "March 24." A patient who sees last year's date may assume the group is done.
• There is no online booking anywhere, and no clear pricing up front. Fees are real ($200 intake, $145, $150, $115 sessions, $30 per group) but buried in a 250 word page. The homepage also loads 2.1 MB, which is slow on a phone.

For "therapist gainesville fl," the three map results at the top of Google are:

Review count is doing the work here. The 4.2 rating is four 5 star reviews and one 1 star. Twenty happy patients, asked the right way, would push her past 4.8 and into the running. That is where local patients click. The listing also has one photo, a Street View shot of the building.

Pricing is not in this document on purpose. The number depends on a few answers I do not have yet, and I would rather give you a real one than pad it to cover unknowns.

• Which Squarespace plan she is on. Code Injection needs Business or above. This decides Option A.
• Which services get their own page. Right now EMDR has a page and almost nothing else does, even though the site mentions couples, family, and group therapy, CBT, trauma support, forensic evaluation, and telehealth. "Couples counseling gainesville fl" alone is 260 searches a month, and she sits at position 42, mostly because there is no page for it. One page per service she wants to fill.
• Which areas she serves. Patients search by where they live. Her towns and neighborhoods decide the page count, and it is the biggest swing in it. Fair warning: four honest area pages beat twelve thin ones, and Google punishes the thin kind.
• Whether she wants the Google listing handled. Five reviews against a competitor's 113 is why she is not in the map results, and no amount of website work fixes that. This is a different job: profile cleanup, a real photo set, a routine for asking patients for reviews, and monthly reporting. Optional and priced on its own, but it should be a real decision, not something that quietly never happens.

I loaded all 22 addresses in livewellgainesville.com/sitemap.xml in a real browser and let each page finish animating before measuring. I ran axe-core against the full WCAG 2.0, 2.1, and 2.2 A and AA rules at 1440px and 390px. I walked the full keyboard tab loop on every page. I checked every page at 320px wide, and again with animation turned off. I listed and checked all 113 images, every form field, heading, link, and embedded box by hand.